Privacy policy
Yes, we at Low Carb Haven are POPI Compliant! What does this mean to you, our Customer?
Every necessary step is taken to ensure that the collection, storage, and handling of your personal information (e.g. your name, address, email, and contact number) is done appropriately and securely to protect against unauthorized access or loss.
When you browse our store, we automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address, contact number, and email address.
For more information, click below to read or download our POPI (Protection Of Personal Information) Policy
Email marketing
With your permission, we may send you emails about our store, new products and other updates.
To protect your personal information, we take precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
You will never provide us with your credit card information, that information is controlled by the PayFast payment gateway.
This is what PayFast say about their security:
PayFast is PCI DSS Level 1 Service Provider (the highest level).
PayFast is developed with the same demands on security and performance as web sites used for banking services and share trading. Your account login, personal details, and all money transactions are secured using Secure Socket Layer (SSL) technology with high security 256 bit encryption.
Your sensitive financial information (like credit/debit card details) is never sent to the people you pay! So you can send money without sending your financial information! So you don’t need to worry about paying people you don’t know.
We make use of 3D Secure to further enhance the security of credit card transactions on PayFast.
Age Of Consent
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer’s hard drive. Like many sites, we use “cookies” to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.
Changes to this Privacy Policy
Low Carb Haven may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on the Site. You are advised to review this Privacy Policy periodically for any changes.


Our Refund policy lasts 7 days. If 7 days have gone by since your purchase, I’m afraid we can’t offer you a refund or exchange.

Due to the fact that we sell perishable items, we cannot unfortunately accept returns.

However, if, within a period of 7 days from the date of purchase, you are unhappy with an item purchased from our online store, you may, subject to the terms below, request a replacement or exchange. Please contact us immediately via email or phone.

  • If you receive an incorrect product, please notify us via e-mail within 24 hours. We will arrange a number of options to correct this.
  • If you wish to return a product for any other reasons, please note that unfortunately we cannot take products back due to the perishable nature of food products. Health and safety regulations prohibit us from being able to accept the return of such products.
  • Should Low Carb Haven approve a refund, we have the discretion to refund you by any appropriate means including a credit, cash or by crediting your applicable credit or debit card, or bank account.
  • We do not guarantee that you will be automatically refunded. The decision to refund is solely at the discretion of Low Carb Haven.
  • Please note that items purchased on a discounted sale are not eligible for a refund or exchange.

Please note that for all refund claims, we will require:

  • Your name, address and contact number
  • The reason for the return
  • A copy of your original invoice
  • And, subject to the nature of the claim, photographic evidence of the issue


Please inspect your order when you get it and contact us immediately if there are any issues or if you receive the wrong item, so that we can evaluate the issue and make it right.

We do reserve the right to swap out certain similar items based on availability and seasonality.

We will make arrange to deliver the replacement item/s at our expense.



Should a refund need to be issued, please remember it can take some time for your bank or credit card company to process and post the refund too.

If your refund claim is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.



If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at or



While we make every effort to ensure freshness and quality, you consume Low Carb Haven products at your own risk, and the company cannot be held liable for any illness, disability or death resulting from the consumption of any produced purchased from Low Carb Haven via our website or in any other way.


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